Privacy Policy – Del Chalet

Effective date: November 6, 2025

At delchalet.com we take privacy seriously. This Privacy Policy explains what personal and non-personal information we collect, how we use and protect that information, and the rights you have regarding your data. We prepared this policy to be clear and practical: it reflects our experience operating travel- and lifestyle-oriented web services and our commitment to reliable, responsible data practices.

Scope and who we are

This Privacy Policy applies to information collected on delchalet.com and through services provided directly by delchalet.com, including email newsletters you subscribe to, site forms, and cookies while you browse. We are the data controller for the information processed under this policy unless otherwise indicated. This policy does not cover third-party services that post content on our site but operate independently.

Summary of key points

What we collect: information you provide (name, email, payment details where applicable), device and usage data, cookies and tracking data.
How we use it: to provide and improve our services, send updates you request, prevent fraud, and analyze site performance.
Sharing: we share data only with trusted service providers, advertising partners where disclosed, and when required by law.
Your rights: access, correction, deletion, objection, restriction, portability — and opt-out options for marketing and analytics tracking.
Security: reasonable technical and organizational measures are in place to protect your data.

Information we collect

We collect two broad categories of information: personal data (information that can identify you) and non-personal data (aggregated or anonymized information that does not identify you directly).

Personal data you provide

Account and contact information: name, email address, mailing address, phone number when you sign up for a newsletter, create an account, or contact us through forms.
Transaction information: if you make purchases or book services via delchalet.com or third-party booking services integrated here, we may process payment details and booking records. Payment card numbers are processed by secure payment processors — we do not store full card numbers.
User content: messages, comments, reviews, photographs, and other content you post on the site.
Correspondence: copies of emails or messages you send to us, including support inquiries or feedback.

Non-personal and technical data

Device and browser information: device type, operating system, browser type and version, screen resolution.
Usage data: pages visited, time spent on pages, click patterns, referral URLs, and interaction logs.
Location data: coarse location derived from your IP address; precise location only if you explicitly grant access via device settings (and then only for the stated purpose).

How we collect information

We gather information directly from you when you fill out forms, purchase services, or interact with our content. We also collect data automatically through cookies, web beacons, analytics tools, and server logs. Additionally, we may receive information from third parties such as marketing partners, booking platforms, or public sources to help provide and tailor our services.

Use of information

We use collected data for the following purposes:

To provide and operate our services: process bookings, deliver digital products, and maintain user accounts.
To communicate: send confirmations, updates, newsletters (if subscribed), and responses to inquiries.
To improve the site and services: analyze usage to optimize content, features, and navigation.
For personalization: tailor recommendations and content based on reading and browsing preferences.
For marketing: send promotional communications when you opt in; to analyze campaign performance and audience engagement.
To ensure security and prevent fraud: detect and investigate suspicious activity and enforce our terms of use.
To comply with legal obligations: respond to lawful requests from public authorities and protect legal rights.

Cookies, tracking and similar technologies

delchalet.com uses cookies, pixels, and similar technologies to provide, protect and improve our services, and to show relevant content to visitors. Cookies are small text files stored on your device. Many sites use them — they help make interactions faster, remember language settings, and enable analytics.

Types of cookies we use

Strictly necessary cookies: required for essential site functions such as login, form submissions, and secure payment flows. These cannot be disabled without affecting site functionality.
Performance and analytics cookies: collect aggregated data about how visitors use the site (pages visited, time on site, error rates) to help us improve content and performance.
Functional cookies: remember user choices like language or region to enhance your experience.
Advertising and targeting cookies: allow third-party partners to deliver relevant advertising and measure ad campaign effectiveness. These may track devices across sites where the same advertising networks are used.

You can control cookies through your browser settings. You may disable non-essential cookies, though some parts of the site may stop working correctly. Many browsers offer an “incognito” or “private” mode that limits cookie storage. For detailed instructions, consult your browser’s help resources.

Third-party links and embedded content

delchalet.com may include links to third-party websites, widgets, and embedded content (for example, booking engines, social media feeds, maps, or videos). These third parties operate independently, and their privacy and data-handling practices are governed by their own policies.

We are not responsible for third-party privacy practices or the content of external sites.
When you click a link or interact with embedded content, data collection and cookies may occur under the third party’s control.
We recommend reviewing the privacy policy of any external site before providing personal information.

Affiliate links and sponsored content

Some pages on delchalet.com may contain affiliate links, sponsored posts, or referral links. When you click these links or make purchases through them, we may earn a commission or other financial benefit at no additional cost to you.

Transparency: affiliate links are included to help support the site and are disclosed where appropriate.
Data sharing: affiliate partners may receive tracking information (such as click-through identifiers) necessary to attribute referrals. This typically involves non-sensitive, transaction-related data.
No sale of personal data: commissions are based on referral activity and do not require us to sell your personal information to affiliates or sponsors.

How we share information

We share information only as described here or with your explicit consent. Typical recipients include:

Service providers: payment processors, hosting providers, analytics and email platforms, and customer support tools that operate under confidentiality obligations and are only allowed to process data for specified purposes.
Affiliates and partners: where necessary to fulfill a transaction or honor an affiliate referral.
Legal and safety reasons: when required by law, to respond to legal requests, to protect the rights and safety of our users or the public, or to enforce our policies.
Business transfers: in the event delchalet.com is merged, acquired, or undergoes a reorganization, user data may be transferred as part of the business assets. We would notify affected users of any such substantial change in ownership or control.

Security measures

We implement a combination of administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, and destruction. Examples include encryption for data in transit (HTTPS), limited access controls, regular security reviews, and industry-standard hosting safeguards.

No method of transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If we learn of a security breach that poses a risk to your rights or freedoms, we will notify you and the appropriate authorities as required by law.

Data retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Factors determining retention length include the nature of the data, applicable legal retention periods, and whether you continue to use or subscribe to our services. When data is no longer needed, we securely delete or anonymize it.

User rights and choices

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

Access: request a copy of the personal data we hold about you.
Correction: request correction of inaccurate or incomplete information.
Deletion: request deletion of your personal data, subject to legal and contractual exceptions (e.g., transaction records required for tax or audit purposes).
Restriction: request that processing of your data be restricted where permitted by law.
Object: object to processing based on legitimate interests or direct marketing, including profiling related to marketing.
Portability: request a copy of your data in a structured, commonly used, machine-readable format for transfer to another provider.
Withdraw consent: where processing is based on consent, you can withdraw consent at any time for future processing (this will not affect processing already carried out prior to withdrawal).

To exercise these rights, please use available account settings or the mechanisms provided where you interact with the site (for example, unsubscribe links for emails or cookie controls). We will evaluate all requests in accordance with applicable laws and may ask for reasonable proof of identity to protect your information.

Children’s privacy

delchalet.com is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we learn that personal data of a child under 16 has been collected without parental consent, we will take steps to delete that information. If you believe we might have collected data from a child under 16, please notify us using the website mechanisms where provided.

International transfers

Data collected by delchalet.com may be processed in and transferred to countries other than your country of residence, including the United States, for storage and processing. When we transfer personal data across borders, we use appropriate safeguards — such as standard contractual clauses or other lawful transfer mechanisms — to ensure an adequate level of protection in line with applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or the services we provide. When we make material changes, we will post the updated policy with a new effective date on this page. Continued use of delchalet.com after those changes constitutes your acceptance of the updated policy.

How to manage cookies and marketing

You can manage many preferences directly:

Use the cookie banner or preference center on the site (if available) to change cookie settings.
Unsubscribe from marketing emails using the link included in those messages.
Adjust browser settings to block or delete cookies, or use private browsing to limit cookie persistence.

Opting out of analytics or advertising cookies may reduce personalization and make some aspects of the site less convenient. Opting out does not delete data already collected; to request deletion or other data rights, follow the procedures described above.

Legal bases for processing (where applicable)

Where required by applicable law, we rely on one or more lawful bases to process your personal data, including:

Performance of a contract: to fulfill obligations when you make purchases or use services.
Consent: where you have agreed to certain types of processing (for example, marketing communications or optional cookies).
Legitimate interests: to improve our services, to secure the site, and to analyze usage patterns, while balancing your rights and expectations.
Legal obligations: to comply with court orders, tax regulations, and other statutory duties.

Additional privacy commitments

We strive to follow recognized privacy frameworks and best practices. Our team periodically reviews privacy and security practices, conducts audits, and updates measures when needed. We also limit access to personal data to employees and contractors who require it for legitimate business purposes.

Trust and transparency matter to us: we aim to be open about how we handle data and responsive to your privacy choices.

By using delchalet.com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein, subject to applicable law.