If you have a question, suggestion, booking note, or a story about your stay, we’re happy to hear from you. The fastest and most reliable way to get a reply is by email. Our small, experienced hospitality team reviews every message carefully to make sure you get a thoughtful response.
How to send a message
Please email info@delchalet.com. For the quickest resolution, include relevant details in your message so we can help without delay.
- Reservation or booking questions: reservation name, dates, room type, and any special requests or accessibility needs.
- Availability and rates: travel dates and preferred room or package so we can confirm options.
- Group or event inquiries: estimated headcount, date range, and desired services (meals, meeting space, activities).
- Press, partnerships, and vendor requests: brief background, your organization, and proposed collaboration or coverage plan.
- Feedback and guest experiences: what went well and what we can improve — we read every message and use them to refine our service.
- Accessibility needs: tell us about mobility, dietary, or other accommodations and we’ll work to meet them.
When to expect a reply
Our typical response window is within 48 business hours. Messages received Friday evening through Sunday will be handled the following Monday. Urgent concerns during a current stay are prioritized; include “URGENT” in the subject line and the reservation details so we can act quickly.
What else you should know
We strive for clear, personal responses. Where a question requires coordination with partners or verification of availability, we may follow up to request a little more time. If your inquiry concerns a reservation, including confirmation numbers speeds the process.
Your privacy matters. We only use personal details to respond to your message and to make your stay better; we do not sell email addresses. If you prefer not to receive promotional updates, state that in your message and we’ll honor your preference.
Thank you for reaching out — we look forward to helping you plan a memorable visit to Del Chalet.